Questions and answers
HOW DOES THE ASTHIK.COM ONLINE STORE RANGE UPDATE?
The range is updated regularly as new collections of presented brands are released.
DOES THE PRICES FOR PRODUCTS AT THE ONLINE STORE AND STORES OF THE ASTHIK.COM NETWORK DIFFER?
The price may vary during the period of the shares.
WHERE TO CONTACT FOR ADDITIONAL QUESTIONS?
We are ready to answer your questions by phone +38 (066) 179 52 09 (Opening hours: Mon-Fri - from 09:30 - 18:30, Sat-Sun - off) or online.
WHY DO I REGISTER?
Registration allows you to track your purchase history, maintain a list of selected products and save data for faster checkout. It is also an opportunity to receive information about new arrivals, sales, promotions and other special events of ASTHIK.COM.
HOW TO REGISTER?
WILL YOU TRANSFER MY INFORMATION TO SOMEONE?
Not. We guarantee data confidentiality. All information is used only to ensure a high level of service and does not pass to third parties.
DO I REGISTER FOR PURCHASE?
No, but it provides additional features: it allows you to create lists of selected products and follow the history of orders.
HOW TO MAKE AN ORDER?
Having decided on the product, you need to select the required size and add it to the basket. To make a purchase, you must specify personal data, convenient methods of payment and delivery. To confirm the order, the manager will call back and clarify additional details.
HOW TO CANCEL THE ORDER?
Just call +38 (066) 179 52 09 and our consultant will cancel the order. If the purchase has already been paid by card, the money will be returned to the account within seven business days.
CAN I RETURN THE PURCHASED PRODUCT?
Yes, within 14 days from the date of purchase, subject to the complete safety of the goods and all its details (labels, tags, spare parts, etc.). To do this, call +38 (066) 179 52 09. Returns within the territory of Ukraine are paid by the buyer.
CAN I EXCHANGE GOODS?
Within 14 days from the date of purchase, if the product has not been used, it can be exchanged.
CAN I TEST ON ITEM BEFORE PURCHASE?
Yes, by placing a reservation on the site. Our manager will call you back and agree on the date and time of the visit. In addition, you can try on the goods in stores of the ASTHIK network at blvd. Lesia Ukrainka 7A (Mon-Sat 11: 00-21: 00; Sun 11: 00-20: 00), the Central Department Store (Mon-Sun, 38 Khreschatyk St., 1-2-3-3 floor, from 10:00 to 22:00).
SHIPPING / PAYMENT
HOW DO YOU DELIVER THE GOODS?
Delivery in Kiev is carried out by courier, in Ukraine - by the Nova Poshta delivery service, and abroad - by DHL Express
HOW QUICKLY DO YOU DELIVERY THE GOODS?
After order confirmation, delivery is completed within 48 hours in Kiev and Ukraine. During periods of promotions and special offers, delivery times may vary slightly. Delivery outside Ukraine takes 1-5 business days and an additional 24 hours to prepare the order for dispatch.
WHAT IS THE COST OF DELIVERY?
Within Ukraine, delivery is free, except for goods that participate in the action. Outside Ukraine, delivery is free if the order value exceeds 30,000 hryvnias. If the amount is less than indicated, the delivery cost will be reported to you by the manager at the stage of order confirmation.
HOW TO PAY ORDER?
You can pay for the order:
Cash upon receipt,
By credit card on the site.
All payments are processed in the “WAYFORPAY” settlement system. More detailed information in the section "Delivery and Payment".